Training Diverse Audiences & Driving Business Value through Extended LMS

Today, different enterprises have different kinds of learners who need to undergo effective training. Do you think about training your customers on how to use a specific product? Or do you want your partners to get certified after acquiring enough product knowledge? Then, Learning Management System(LMS) for extended enterprise including customers, resellers, partners, sales representatives and others, serves as a viable solution. It holds the ability to reach out to multiple audiences via the same platform and provide them personalized training experience, based on their tailored needs and preferences.

To stay ahead of the curve, organizations now need to push their talent management beyond the confines of the enterprise which includes the extended workforce. Also, as external employees work outside an organization and are mostly on-the-go, it is crucial to impart them training- anytime and anywhere. Discussed below are some of the benefits of using an enterprise LMS to train the extended workforce:

Engaging widespread audiences through mobile apps

As per the research by Aberdeen, companies that leverage mobile technology to support their learning strategy are 58% more likely to attain best in class outcomes. [Source: https://yourstory.com/mystory/51b8279651-scope-of-mobile-app-de]. With the help of innovative mobile apps, internal as well as external employees can access training courses at their own pace of time and convenience. Learners who have to take out time for training from their busy work schedule can engage and participate more if they can access personalized mobile learning apps on their mobile devices.

Training sales reps, resellers, customers and more

Different target audiences- resellers, customers, partners, sales representatives and others; need different kinds of training based on their bespoke needs. This makes the use of extended LMS an effective solution to train the globally diversified workforce. An effective training for external network aids learners to gain expertise on products, services, organizational policies, industry compliance and more. Training channel partners and customers result in increased levels of knowledge retention, engagement and overall customer satisfaction.

Tracking individual performances

To track and measure the performances of employees outside an enterprise is a daunting task. The deployment of extended e-learning platforms helps to create reports based on the time a learner spends on specific courses. Consequently, it helps to track training completions and create reports based on their overall performance during training.

Undoubtedly, Extended LMS boosts the overall satisfaction of the external workforce as they can connect more and apprise themselves on newer products with their prospective clients. Providing training outside the organization is an important strategic tool to help organizations improve their business line.

3 Business Cases to Deploy LMS in the Retail Sector: Creating the Digital Workplace

With ever-evolving market needs, the personalization of customer experience has become equally critical for any retail business. When it comes to training the workforce in this sector, retail companies face a plethora of challenges from doing their day-to-day operations to managing high turnovers. To transform the overall training experience, it has become significant to engage maximum learners and optimize knowledge retention.

Therefore, modern Learning Management Systems (LMS) are deployed by the retail industry to boost corporate training experience, thereby affecting overall business productivity, customer satisfaction and sales.

Significant Scenarios to Use Modern LMS within Retail Enterprise 

The extensive use of personalized mobile devices such as tablets and smartphones has improved the scope of workforce training. These also help to manage effective communications with the customers, inventory information and quicker delivery. As the retail industry owes its success through optimal customer satisfaction and improved business sales, deploying robust enterprise LMSs for workforce training is crucial. Let us discuss some of the instances where modern e-learning platforms aid the retail workforce in addressing their training challenges:

• New hire training

To effectively train the new hires within the retail enterprise, it is crucial to impart custom e-learning solutions via modern LMS. For instance, if an employee joins the sales department, then they need to seek training on how to engage customers and boost overall sales. Companies provide mobile learning apps to deliver personalized training experience for all. This helps to enhance the accessibility of training courses for the employees – who can utilize their time learning anytime, while at home or even traveling.

• Training on compliance 

Training on the Code of conduct is another challenge faced by this industry. Therefore, a powerful e-learning platform is utilized to deliver mandatory compliance training to retail employees. For instance, the company's existing HRMS (Human Resource Management System) can be integrated with modern LMS to fetch employee data and push automated notifications about the upcoming training. The LMS also triggers information about assessments and retests; along with providing recurring training sessions by setting expiration dates for certifications.

• Training on the latest products

Whenever a retail company launches a new range of products, it becomes essential to familiarize the employees with the new products. For instance, modern LMS is used to deliver game-based learning solutions to train the sales force in a more fun way. When the employees earn scores or badges during training, they get motivated to learn more, collaborate better and retain for long.

The incorporation of modern LMS within the retail organizations begin with the need to affect the overall efficiency and productivity of employees as well as the business on the whole.