Telecom sector: How to make learning more systematic & engaged using Corporate Learning Platform

With the development of 5G & next generation smart phone technology, the telecommunication industry is evolving at a rapid pace. The global telecom services market size was valued at USD 1,657.7 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 5.4% from 2021 to 2028 (Grandviewresearch.com, 2021).

 

The soaring popularity of mobile phones among different generations and large number of app-based services delivered through the mobile platform has been the greatest game-changer in the industry.

 

In the post COVID 19 situation, the demand for high-speed internet has increased with offices, schools and others operating their daily routine online. In 2020, the mobile data services segment held the largest share of nearly 33.0% and is expected to exhibit a significant CAGR from 2021 to 2028 (Grandviewresearch.com, 2021).

 

For Telecom sector, strength is in numbers – there is a huge customer base to handle, which needs a matching ratio of workforce to provide support. The training of this huge number of workforces can be quite challenging to manage but unavoidable because telecom is also a very competitive market. From onboarding to continuous employee training on changing product offerings, service parameters, and technological advances is crucial in this industry. With constantly growing workforce you would need a corporate learning platform to manage the process seamlessly and help in achieving the learning targets faster which in turn shall provide the competitive edge to your employees.

 

How a Corporate Learning Platform can make learning more engaging?

 

Online or offline learning infrastructure basically serves two purposes. On one hand it creates a robust system for the learners to seamlessly participate in their regular learning process. On the other hand, it must be an engaging system which will ensure continued learner participation. Huge manpower in the Telecom industry also signifies high rate of attrition, third-party enrolled employees, and lower engagement. An extended enterprise learning management system is known to automate the user management of this extended workforce which includes sales representatives, external distribution partners, franchises, service technicians, customer support executives etc. Let us discuss how the system can also keep your employees interested in their learning solving the challenges of attrition and lack of engagement.

 

Gamified Learning Experience

A gamified LMS with interactive features can be beneficial for your extended workforce to encourage them learn newer concepts quickly. This can be achieved by implementation at an individual level or in a group. The LMS allows you to create a healthy competitive environment with individual scores displayed on a leaderboard to boost learner engagement through scores & badges.

 

AI powered Content Library

The use of OTT platforms has increased post COVID19 and some of these apps are extremely innovative in terms of the content categorization and recommendation that they present to their viewers. On similar lines, LMS can provide recommendation of video-based learning nuggets for quick consumption & greater retention for the learners. These nuggets are very beneficial to the sales & customer support team as it serves as point-of-sale support.

 

Mobile App support for extended workforce

Collectively, the human population spends more than 60% of their time on their mobile devices. This makes the mobile phone a perfect device for learning and the mobile app variant of the LMS provides the learning on-the-go. This helps learners utilize their off hours to as it provides both online & offline learning accessibility.

 

Social Learning Tool

The social learning platform seeks to engage learners and provide a human context to their learning experience. These tools help to create an environment of collaboration between employees and provide an active platform for the remote workforce to engage with. The connection between learners and instructors can also benefit from a social learning platform. Experts believe that social learning tools promote peer-to-peer learning, which constitutes of 70% of all corporate learning, in the virtual environment.

 

To summarize, the customer base for Telecom sector has been growing daily and this shall remain the trend in the upcoming years. Thus, Telecom companies need to strategize their plans in having a workforce ready to manage this huge customer base with equal focus on the training of new hires and upskilling of existing employees. With some of the biggest names in the domain as our client, G-Cube has expertise in handling the learning, training, and development needs of Telecom sector. Our learning experts will be happy to answer any queries you may have.

Choosing Amongst Popular Learning Management System in India

Improving Learner Engagement, Retention, and Overall Performance

When it comes to training the modern workforce adequately, it becomes essential for organizations to choose amongst the best Learning Management Systems (LMS) in India. In today’s digital era, most of the enterprises utilize elearning management systems as a powerful platform to drive workforce engagement, retention, and enhance overall business value and reach.

Top Learning Management System in India

Organizations from different industry verticals can leverage benefits from modern elearning management systems. They deploy LMSs to facilitate training process, reinforce learning, and drive competitive success. In addition to corporate, even the higher education sector utilizes robust training platforms to train globally dispersed students as well as teachers. Litmos LMS, G-Cube LMS, Edmodo, Docebo, and others are amongst the leading learning management systems in India which cater to the training and development needs of corporate learners.

Highlighting Features of Popular Learning Management Systems in India 

While Docebo is a robust SaaS LMS which is used off-the-shelf as well as integrated with other systems. Its top features include Classroom Management, Blended Learning, Certificate Management, eCommerce, and more. On the other hand, Edmodo is effectively utilized by the education sector for student and staff training. Its top features include polling for students, track student progress, badges for good performers, mobile app personalization, and more. Litmos LMS is used by mid-market corporations to automate internal as well as external learning programs. The key features of this corporate LMS include- schedule live courses, intuitive UI, assessments, surveys, and more. When it comes to choosing amongst the most reliable, robust, and performance-driven learning management systems in India, G-Cube LMS serves as the perfect choice. Discussed below are some of the advanced features of this new-age e learning system used by multiple industries:

• Assessment engine

The powerful G-Cube LMS supports assessment engine feature which allows the admin to create a set of different types of questions including multiple-choice, true/false, fill in the blanks, match the following, and others. The admin creates an assessment based on varied job roles, styles, and preferences of learners to analyze their overall performance.

• Gamification

This feature enables the integration of engaging game elements (badges, scores, and points) with the elearning platform. As different training modules are accessible at various levels in the form of scenarios and quizzes, the overall experience becomes complete fun and engaging.

• Interactive User Interface (UI)

Users with varied roles- learner, admin, trainer, and manager access e learning systems to meet corporate training needs. An admin can customize the fonts, themes, and choose the language of their choice. The dashboard is interactive in a way that learners can log in on their personalized device and check the updated status on training completed upcoming training, progress report, and more.

• KPI-driven learning

KPI-driven automated delivery is one of the critical features of the new-age G-Cube LMS. The LMS seamlessly integrates with other existing systems such as Human Resources Management System (HRMS), Sales Management Systems, and more. Based on the Key Performance Indicators (KPIs) fetched from these systems, the LMS creates performance metrics and accordingly assign courses to meet the personalized needs.

In addition to the above, the top learning management systems in India support other incredible features including elearning management and certification, mobile apps, automated reporting & tracking, classroom training management, collaborative learning, streaming video library, integration, spaced learning, and others. On the whole, the focus is to utilize a robust elearning platform as a strategic tool to boost overall learner performance, engagement, knowledge retention, and business growth.