Post-Pandemic, Business Continuance in Airline Sector means Upskilling with Corporate eLearning Solutions

 

I run the risk of stating the obvious when I say, along with tourism, aviation industry is one of the most severely impacted industries in 2020. The global bodies of the industry IATA, ACI and ICAO, all agree that it is not going to go back to 2019 level, any time before 2024 and holds true for both business travel and leisurely trips.

A global survey conducted by Gartner, Inc. found that 88% of business organization all over the world mandated or encouraged all their employees to work from home as the virus started to spread at exponential rates. Furthermore, about 97% of the organizations immediately canceled all work-related travel. Tourism, though opening up in pockets, is yet to revive full scale. The fear of contagion on a flight is higher among masses as there is hardly another industry which offers services that involves intermingling with so much and so many strangers.

With the pandemic passing over, there is a new situation where airlines have restructured themselves to operate under heavier umbrella of regulations and survive the bad time with as less employees as possible. This changed environment obviously needs the associates and employees to develop new skills, inculcate new habits and be ready for multi-tasking. So, organizations will have to not only transfer new knowledge but also help their employees to change themselves and respond to the new situation with the same ease and effectiveness. And obviously this will not be possible without an equally effective corporate eLearning solution. In the current situation there are three things that can help the aviation industry meet the business challenges.

Prepare Employees for Multi-Tasking

Job role specific trainings are already there but when your cabin crew has to manage certain duties of the ground staff, then they will need extensive training and concurrent training compliance management or the same. Managing training for the airline employees who do not usually work from a ‘office’ as such and are at times traveling across the globe is a complicated task in general. A learning management system can integrate with the roster management system and pull data on an individual’s schedules and job role. Based on the same, training can be assigned through automated workflows making the process system based leaving the administrators free for more important tasks.

Expedite Digital Proficiency among Crew

Industry experts all over the world have suggested and the aviation industry has also accepted that heavy digitalization is key to safe and efficient business for the airlines. The operating model has been largely modified. Today we have touchless check-ins, RFID bag-tags, contactless and paper-less immigration, and boarding processes. This has rendered the need for large passenger concourses and check-in areas redundant and released more monetizable commercial spaces.

However, this also means high level of digital proficiency among the ground staff. Though using a smartphone is normal for most, learning to use technology for a job they have been doing manually, all of a sudden, is not easy. A scenario-based learning program deployed through a compatible learning platform will help them learn faster, retain the information longer and also use the knowledge effectively.

Reducing Training Non-Compliance

Aviation is largely a regulated sector and post-Covid the rules have increased manifold. Other than regulations issued by global health organizations like WHO, ICAO has its own separate guidelines for airport, aircraft, crew and even cargo. Add to this the government issued mandates in each different country.

Thus, managing the training compliance requirement of current times, needs intelligent & automated solution. A Learning Management System with an authorization feature can help manage the complete process of compliance. Starting from identifying the required compliance or certification for a job role through machine learning technology, the system shall track the progress, status and notify as and when required. This reduces the scope of manual error while managing this complicated process on excel sheets or via emails.

Though the pandemic is the biggest disaster for the Aviation industry, but they have proved their resilience time and again before during 9/11 and other global tragedies. However, revival of the aviation industry is also a must for the global economy to revive. If you are looking to find out more about the benefits of eLearning solutions and technology for the industry, you may visit our repository. To talk to a learning consultant at G-Cube, please write to us and surely we shall use our 21 years of experience to build the best solutions for you. 

‘Channelize’ your eLearning Strategy

 

According to Statista, Youtube has 2.1 billion users in 2021 and according to the company, their users spend an average of 1 hour on the platform daily. Netflix on the other hand has 203 million+ paid subscribers and the company has seen 21.9% growth over last 12 months. eMarketer estimates that Netflix accounts for 25.7% of daily digital video time among US adults. This means that the average US adult spends 30 minutes a day watching Netflix.

 

 

These overwhelming numbers, do make us question the strategy behind such extraordinary user engagement? Is it just good content that keeps their audience glued or makes them come back for more or is it something else? Experts are of the opinion, that it is the suggestion engine that is driving the numbers, along with the presentation of that suggestion.

 

 

Youtube and Netflix are not just video streaming platforms anymore. They have now become content suggestion engines with the radical advancement in machine learning and artificial intelligence. These platforms are analyzing the user’s interaction with the content on the platform to suggest relevant content as per the user’s preference. The suggested content is further segregated into various categories based on the user’s past views on the platforms, their choice of language, geographical positioning, peer’s choice and so on. The user’s visit is incentivized by this service the platform is providing and their engagement with the platform increases with the sense of hyper-personalization. Netflix rakes in USD 1 billion each year by ensuring strong customer retention with the use of recommender engines, or the channel approach.

 

 

Now imagine, having the same strategy implemented for your learning delivery. Given the user’s behavior on these OTT platforms, one can safely bet on the effectiveness of a similar channel-based user interface on a learning platform. In 2018, Josh Bersin said that research has found out that employees have on an average 24 minutes to dedicate to learning. Learning providers have to strategically make most of this time and also create an affinity towards learning. The Netflix-like channel-based UI on a learning platform revolutionizes the way a learner receives content and consumes it. They not only receive the most relevant content in one glance, but the admin can push the most important courses, assessments, videos etc according to priority.

 

 

Sayan Guha, Product Head – Learning Technologies, G-Cube is a big advocate of this channel-based approach and says ‘When we talk of the Learn Tech industry, the scope is unimaginable for using the channel approach for learning personalization. Based on the learners’ interest, training history, and content consumption choices, the recommender algorithm can throw in incredibly useful training suggestions which will most definitely increase engagement and effectiveness of training. Our channel-based approach is driving high learning adoption for all kinds of learners, from leadership to sales teams to customers.’

 

 

How does channel-based approach facilitate learning?

 

• It helps categorize the learning content automatically based on keywords which also helps in keyword-based content search. For example – When a learner types/search a keyword- for example, ‘mobile hardware items’ they will find, anything related to it available on the LMS, even from the ‘recently uploaded’ or ‘about to expire’ items on their channels. Having this feature helps learners save time and effort.
• The channels are rule-based which means that once a new learning content is uploaded on the platform, the content will get automatically segregated in the relevant channel.
• Learning courses, assessments, certifications which must be completed within a certain date or have to be renewed can be highlighted in separate channel with alerts to the user.
• As the channels are programmable, admin can edit the channel placement through simple drag and drop to put the channels on the top whose content needs attention from the learner.
• Learner can see the recommended content based on their job roles, KPIs, past learning records and peer activity, all segregated into separate channels. Just like Netflix, G-Cube’s LMS home page looks different for different profiles as the learner can see content relevant to their profiles and recommendations.

 

 

AI advancements has taken over all aspects of digital experience of human beings – starting from how we listen to music to how we navigate our way to work. That is the level of efficiency and comfort your learners deserve in their learning journey as well. To know more about the programmable channel-based G-Cube LMS, write to us.

Modern E Learning System

Modern E Learning System to Deliver Experience-driven Learning Solutions

In today’s digital scenario, industries are deploying modern Learning Management Systems (LMS) to drive workforce engagement and performance. Therefore, the role of e learning system is transforming as Learning Experience Platform (LXP) to ensure personalized training delivery. The new-age LXP helps to align learning to varied job roles, learning habits, KRAs, skills, and other learner attributes. 

Top Features and Benefits of LXP

When a robust eLearning system is deployed for corporate training, learning becomes more personalized, highly engaging, and accessible for all. Top features of LXP include-

• Content collation from varied sources such as Content Repository and external sources such as YouTube, Wikipedia, and more.
• The platform collates data for e-learning courses using multiple sources such as Udemy, edEx, OpenSesame, YouTube, Coursera, etc.
• It enables seamless integration with other systems such as Human Resource Management System (HRMS), Customer Relationship Management (CRM), and others. The robust e learning management system collates KRAs, learner skills, habits, and other attributes to understand the pertinent needs.
• Based on those learner attributes, the Suggestion Engine assigns relevant training courses to the targeted audiences, for engaging user experience.
• The LXP delivers social learning experience so that learners can collaborate and share new ideas with their peers.

With evolving learning needs, the scope of using experience-driven learning platform is also increasing. There are various benefits of LXP for effective workforce training. These include:

• The collation of data from Content Library and other external sources such as YouTube improves overall content accessibility and faster access.
• The e learning system holds the ability to filter data and curate relevant content based on content tagging, resulting in easier access and better search.
• The suggestion engine provides relevant content for every learner as per diverse job roles, preferences, history, trends, and learning habits. It automates content curation through content tagging and indexing based on individual search styles and needs.
• Different nodes, such as assessments, files, mentoring sessions, articles, videos, and weblinks, help to drive engagement and performance levels. 
• The LXP also links learning as per the diverse job roles within an organization- supervisor, manager, and administrators. 
• The personalized learning paths align with training goals and performance targets to boost engagement, overall ROIs, and business productivity.

Undoubtedly, LXP used as a powerful e learning system is the new buzz in the e-learning market. The LXP imparts a Netflix-like experience, thereby making learning more personalized, on-demand, and more engaging. The LXP is not only about preference-based training; but using an e-learning system which is usable, custom-ready, and navigation-friendly for the millennial generation.

E Learning Management System for Automobile

E Learning Management System Increasing Salesforce Performance and Driving Competitive Success

With changing dynamics of the new-age workforce, automobile companies are utilizing modern e learning management system to train the extended workforce, including sales employees, dealers, customers, and others. Today, the automotive industry faces ample challenges such as huge employee base, need to deliver practical know-how, and bridge skills gaps. 

E Learning Management System For Automobile Industry

                    

As most of the sales and dealer employees work from remote locations, it becomes imperative to deploy an e learning management system, which is robust, mobile-friendly, and easy to access. Several automobile companies utilize modern e-learning platforms to track their workforce progress, streamline training process, and boost overall organizational performance.

The automotive industry is one of the fastest growing sectors, where employee training is a significant concern. Discussed below are various challenges of traditional classroom-based training approach:

• The vast employee base of the organization makes instructor-led training costly and time-consuming.

• To cater to the evolving learning needs of extended workforce is a daunting task.

• The need to deliver training which helps the workforce to gain relevant knowledge, bridge skills gaps, and boost overall performance.

To address these challenges, the e learning management system leverage a gamut of benefits. These include:

• The robust e learning systems are utilized to deliver salesforce training on soft skills, time management, onboarding, sales enablement, and more.

• Online learning platforms are also seamlessly integrated with Dealer Management Systems (DMS) to deliver training anytime and anywhere. The e learning management system (LMS) analyzes employee data and creates Key Performance Indicators (KPIs) to monitor the overall performance of sales professionals.

• Based on the KPI data, the e learning management system and elearning system automatically assigns the right kind of training course to the intended learners. KPI-based learning helps to boost the overall levels of workforce engagement, knowledge retention, and performance.

• The new-age e learning management system serves as an efficient learning and performance platform, e learning management system, which also organizes workforce upliftment and promotion programs to encourage the Salesforce to learn more and perform better. It also provides periodic online assessments and refreshers for Salesforce to take a quick review of content at the point of need and reinforce learning.

• Different types of training courses uploaded on the e learning management system and e learning platform align with the diverse job roles and preferences of individuals. The successful training delivery tailored to specific goals enables the workforce to learn at their own pace, bridge skills-gaps, and improve overall performance.

• Modern e learning systems also support effective knowledge management through real-time social collaboration and archiving. The workforce can easily access the repository comprising of documents, short videos, and conversations at their own pace of time and convenience.

Today, the automobile companies are deploying modern e learning management system to reach on the next technological curve and cater to the changing needs of customers who are mobile-friendly, time-conscious, and tech-savvy. Also, the new-age online learning systems are increasingly used to improve knowledge competency and workforce performance to meet individual as well as organizational goals.